Guidance Through the Conflict Maze

Let us be your guide to move purposefully from disagreement to agreement.

CONTRACT
DISPUTES

Involving unfulfilled expectations, misunderstandings, bad negotiation, cultural differences, and competition

INTERPERSONAL
CONFLICTS

Between two or more people

INTRAGROUP
CONFLICTS

Between individuals in a community or an institution, including conflicts related to personality differences, cultural differences, and conflict between line managers and their reports

WORKPLACE
DISPUTES

Including discrimination & sexual harassment

FACILITATED
DISCUSSIONS

In Group Settings

COACHING and TRAINING

Communication and conflict resolution coaching

Guiding You Through the Conflict Maze

How do we do this? Well … we help you:

  • See the “high view”

  • Build bridges to overcome barriers

  • Envision the desired outcome

  • Find a resolution that works for you and the other parties.

Then working together, we help you make it happen.

Hy-View Mediation has been training mediators and providing mediation services since 2001.

Located in Prescott, Arizona, and with mediation contacts throughout Arizona, Hy-View Mediation Services looks forward to assisting you with your dispute resolution concerns. Free Initial Consultation.

CONTACT US NOW

About Hy-View Mediation Services

Hy-View’s President, Karyn Osterman, is a licensed Arizona attorney.

She is a member of the Arizona State Bar (www.AZBar.org), and a member and the immediate past President of the Yavapai County Bar Association (www.YavBar.org). She is also a member of the Arizona Association for Conflict Resolution (www.ArizonaACR.org) and the Association for Conflict Resolution (www.ACRnet.org).

Ms. Osterman has an undergraduate education in Communication Studies at Arizona State University. She also undertook mediation related classes in her law school education at Arizona State University’s Sandra Day O’Connor College of Law. She continues to educate herself through classes and research on alternative dispute resolution topics through various providers and written materials. 

How much does mediation cost?

We want you to be comfortable with the mediation process and to have an opportunity to determine whether mediation and the assigned mediator are right for you.

You and the other participants need to be clear on what mediation is, and what it is not. It is important to understand the process and goals before embarking on the journey.

Hy-View Mediation Services, LLC offers a free initial consultation.

We will assist the participants on agreeing to a date, time, and location. We will all sign a written agreement to ensure there are no misunderstandings.

Flat fees are available if we can make a reasonable estimate of the complexity, number of participants, and number of issues to be addressed.

Alternatively, we charge a non-refundable reduced rate for the first 4 hour block of time. Thereafter our hourly rate applies.

We do not charge for assistance with the preparation of the final written agreement to be reviewed by the participant’s attorney of choice.

Karyn is a licensed Arizona Attorney, however, she does not give legal advice, nor does she represent any of the participants.

Karyn is experienced in the following areas:

Contract disputes involving unfulfilled expectations, misunderstandings, bad negotiation, cultural differences, and competition.

Interpersonal conflicts between two or more people.

Intragroup conflicts between individuals in a community or an institution, including conflicts related to personality differences, cultural differences, and conflict between line managers and their reports.

Workplace disputes including discrimination and sexual harassment.

Facilitated discussion in group settings.

Communication and conflict resolution coaching.

MORE ABOUT KARYN OSTERMAN

Ms. Osterman has an undergraduate education in Communication Studies at Arizona State University. She also undertook mediation related classes in her law school education at Arizona State University’s Sandra Day O’Connor College of Law. She continues to educate herself through classes on dispute resolution topics through various providers. This education is in addition to two 40-hour mediation training programs she completed, one offered by Hy-View Mediation Services in 2001, and another program offered by the Arizona Office of the Attorney General in 2010.

As an undergraduate at Arizona State University, and while employed with the Arizona Office of the Attorney General, Ms. Osterman conducted various training needs assessments. Ms. Osterman designed and implemented a Training Needs of Attorney Generals Offices Throughout the United States, in which offices in 43 states participated. Her resulting report provided guidance to offices wishing to enhance the training provided to staff members.

Ms. Osterman has over 9 years of mediation and dispute resolution experience.

Between 2004 and 2010 Ms. Osterman served as the in-house counsel for the Frank Lloyd Wright Foundation. During that time frame she provided dispute resolution services for the Foundation in several capacities.

She has mediated matters for the Civil Rights Division of the Arizona Attorney General’s Office.

She has also mediated cases for the Equal Employment Opportunity Commission (EEOC), for the Phoenix District Office.  These mediations involved the following federal agencies: Department of Veterans Affairs, Department of Air Force, Department of Justice – Federal Bureau of Prisons, Department of Agriculture, Department of Health & Human Services, US Postal Service, Small Business Administration, Federal Aviation Administration, Department of Homeland Security, and Department of the Navy.

Ms. Osterman assists the Arizona Association for Conflict Resolution with its Peer Mediation Training programs conducted annually. This training allows high school students from across the state to learn basic and advanced mediation principles to implement in their high school mediation programs.

Ms. Osterman also assists the Arizona Office of the Attorney General with coaching newly trained mediators.

Ms. Osterman has served as the Treasurer and Vice President of the Yavapai County Bar Association. She currently serves as the President of the Yavapai County Bar Association.

I appreciated Ms. Osterman’s professionalism and her ability as a mediator. I was able to talk about my concerns, and the person I was having difficulty with was able to respond in a respectful manner. Ms. Osterman guided us through the steps we needed to take to help us come up with our own solution.
S. S.
Prescott, AZ


Karyn is without question one of the most talented and skilled mediators I have had the opportunity to work with. She has developed strategies to significantly enhance communication between the parties. Her approach to mediation reflects her understanding of the communication process and the communication barriers that often prevent parties from coming together to create an agreement. Participating in a mediation with Karyn is a unique and positive experience.
Karyn has been a licensed Arizona attorney for over 15 years. She has experience working with attorneys in the roles of a fellow advocate or an adversary. This equips her with the knowledge necessary to assist both the parties and their representatives to achieve workable and appropriate outcomes. In addition, her background in communication studies, knowledge of the legal system, understanding of the legal process, and experience working with many different types of people has accelerated the development of the skills necessary and desired in the most successful mediators.
Kevin Osterman
Phoenix Equal Employment Opportunity Commission District Supervisory ADR Coordinator


Karyn  Osterman is an enthusiastic and talented  Mediation Coach  who helps  support  the  Attorney General’s Office Mediation Trainings across the State . Karyn’s compassion and dedication to the practice of Mediation has made her a valuable asset to our Mediation Trainings. Her skill and enthusiasm as a Mediator are exemplary. Karyn is a master of supporting what has been taught and has a real unique ability to develop trust and rapport with the people she coaches.
Karyn gets more positive feedback from students than any other Mediation Coach. She has all the skills of a great attorney, yet has that incredible ability to use empathy when needed. Students appreciate the opportunity to learn from someone with her experience. Karyn deserves to be recognized for her exemplary service as a Mediation Coach.
Adam Glaser
Mediation Trainer

CONTACT

Hy-View Mediation Services, LLC
P.O. Box 1548
Prescott, AZ  86302

Tel. 408.772.3750

Your Name (required)

Your Email (required)

Subject

Your Message